BCT's Privacy Policy

Button Consultancy & Training / BCT Solutions Group (BCT) respects the privacy of individuals who
interact with our business, website and leadership development services. This policy explains, in general
terms, how we collect, hold, use and disclose personal information.
1. Who we are
Button Consultancy and Training Pty Ltd (ABN 32 691 444 292), trading as Button Consultancy & Training
/ BCT Solutions Group (BCT), provides leadership consultancy, training, workshops, coaching and
leadership development services to organisations and individuals. Our website is BCTSolutionsGroup.com.
Our business address is 1 Christensen Street, Bucasia QLD 4750. Privacy enquiries can be directed to
info@bctsolutionsgroup.com or 0473 882 377.
2. Personal information we may collect

Depending on how you interact with BCT, we may collect information such as your name, job title,
employer, email address, telephone number, location, enquiry details, program registration and
participation information, communications with us, billing or transaction information, feedback and other
information you choose to provide. Where relevant to a specific engagement, additional information may
be collected with appropriate notice and authority.
3. How we collect information
We may collect personal information directly from you when you contact us, submit a website form, book a
call, register for or participate in a program, communicate with us, complete an assessment or survey, or
engage BCT for services. We may also receive information from an organisation that engages BCT to
provide services to its people, from referrals, or from service providers used to operate our business.
4. Website, cookies and analytics
Our website and technology providers may use cookies, analytics, pixels or similar technologies to
understand website use, maintain functionality and improve our marketing and services. Current tools
include Google Analytics, Google search/SEO and advertising services, and GoHighLevel (GHL). These
services may collect information such as device, browser, website usage, interaction and referral data in
accordance with their own privacy practices and BCT’s configuration of those services. Browser settings
can generally be used to control or block cookies, although doing so may affect some website functionality.
5. Why we use personal information
We may use personal information to respond to enquiries; assess client needs; arrange meetings and Fit
Calls; provide leadership programs, consultancy, workshops and coaching; administer participant access
and communications; issue proposals and invoices; improve our services; maintain business records;
communicate relevant BCT information and marketing where permitted; and comply with legal or
regulatory obligations.
6. Direct marketing
Where permitted, BCT may send information about services, programs, events or leadership content that
may be relevant to you. Marketing communications will provide a way to opt out where required. You can
also ask us at any time to stop sending direct marketing communications.
7. Disclosure to service providers and clients
We may disclose personal information where reasonably required to providers that support our website,
email, scheduling, videoconferencing, learning platforms, CRM, cloud storage, accounting, marketing or
other business functions. Where an organisation has engaged BCT to provide development to its
personnel, relevant program administration or agreed reporting may also be provided to that organisation.
We will not represent confidential coaching or assessment information as private if an agreed client
reporting arrangement requires specified information to be reported; those arrangements should be made
clear at the relevant point of collection.
8. Overseas and cloud-based services
BCT uses technology and cloud-based service providers that may store, process or allow access to
personal information outside Australia. Depending on the service and how it is delivered, information may
be stored or processed in Australia, New Zealand, the Philippines, the United States of America and the
United Kingdom. BCT takes reasonable steps, where required, to ensure overseas disclosures are
handled consistently with applicable Australian privacy requirements.
9. Security and retention
BCT takes reasonable steps appropriate to our operations to protect personal information from misuse,
interference, loss and unauthorised access, modification or disclosure. We retain information for as long as

reasonably required for the purpose for which it was collected, our business and record-keeping
requirements, and applicable legal obligations. Information that is no longer required will be handled in
accordance with applicable requirements.
10. Access and correction
You may contact BCT to request access to personal information we hold about you or to ask us to correct
information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your
identity before actioning a request, and legal exceptions may apply.
11. Privacy enquiries and complaints
If you have a question or concern about how BCT handles personal information, contact us using the
details below. We will consider the matter and respond within a reasonable period. If the Privacy Act 1988
(Cth) applies and you are not satisfied with our response, you may also be able to contact the Office of the
Australian Information Commissioner.
12. Changes to this policy
We may update this Privacy Policy as our business, technology or legal obligations change. The current
version will be published on our website with its last-updated date.

Privacy contact
Button Consultancy and Training Pty Ltd
ABN 32 691 444 292
1 Christensen Street, Bucasia QLD 4750
info@bctsolutionsgroup.com
0473 882 377